Policy

TERMS & CONDITIONS

Below terms apply to purchases made from our website Bridal Wear Central.com billed through our company Formal Spot.

ALL PURCHASES ARE FINAL SALES.
NO REFUNDS WILL BE GIVEN.
HOWEVER, EXCHANGES CAN BE MADE ON SELECTED MERCHANDISE.

*Exchanges Only.

*If for any reason an item does not fit we will be glad to exchange any unworn merchandise for a different size, or if desired another item in stock.

*In Cases of Exchange, Customer must notify our Company within 5 days of receipt of merchandise.

*All exchanges must be received back within 15 days of order, as dated on the sales receipt.

*Credit Vouchers can & will be issued in cases where customer cannot find a replacement item.
Credit Vouchers do not expire, and can be used at customer's convenience.

*In Cases of Exchange, Customer is responsible for all shipping and re-shipping fees.

*Special Orders may be subject to additional shipping charges, in such cases, Customer will be notified.

*In Cases of Exchange, if for any reason a style in unavailable, another style can be substituted at customer's request.

*ALL MERCHANDISE, is subject to availability, Company will not be held responsible for sold out, or clearance merchandise.

*All Bridal Gowns,Quinceanera Gowns, Special Orders, and Accessory Items are Final Sales, No Exchanges are Permitted.

*ACCESSORY ITEMS INCLUDE: Veils, headpieces, gloves, undergarments, jewelry, socks, shoes, hair accessories, etc.

*Special Order Items are Non-Refundable and Non-Exchangeable. Please keep in mind these are dresses we do not normally stock and they have been specially ordered for you. Therefore we will not take them back.

All Wholesale Purchases are a Final Sale. No Exchanges or Refunds will be given.

*Please Note: Prices are subject to change, prices posted on our online catalog may differ from those in our stores.

Online prices are special to our online buyers only. Online Prices may not be available at our stores.

TO PLACE YOUR ORDER:
You Can Now Place Orders Online: at Formalkids.com (Our New Site), Log on to Place Order online, Or phone in the order. Details below:

Call within our operating hours: Monday-Friday 10am-6pm, Saturday 10am-2pm EST, Sundays Closed.
1. Have the style number, color, size, and any questions ready for our representatives.
2. Next, to place your order call
Bridal Wear Central.com at (407) 578-1899.
All orders, once placed cannot be cancelled.

*Additional charges may apply to larger sizes.
*Prices are subject to change.

ORDER OF PAYMENT:
We accept all Major Credit Cards, Debit, and Check Cards, as well as Money Orders, Western Union, and Money Grams, however shipping will be delayed until payment is received.

DELIVERY:
1. Orders, once placed cannot be canceled.
2. All merchandise in stock will be shipped within 48 hours and are subject to availability.
3. For any merchandise not in stock, the average period for delivery can be two to three weeks. Representatives can give you specific time frame on your order.

SHIPPING:
**PLEASE NOTE**
Company will not be held responsible for lost or stolen merchandise which has been left due to neglect to accept our Adult Signature Required option. In the event that this option was not selected and a package was stolen or missing customer is responsible in conducting a formal investigation with the carrier directly. Although we will be happy to assist and offer any information that is needed, we will not be held responsible for package left without a signature.

Please be advised that it is in your best interest to require that an adult signature be accepted upon delivery.

There will be an additional $1.00 fee added to your shipping total for adult signature.

1. All shipping will be sent via US domestic,UPS Ground. Average delivery times can vary depending on location, however average delivery wait for next day shipment is 3-7 working days. UPS Residential Ground delivery dates are not guaranteed, thus for guaranteed-rush delivery, additional charges will apply.
2. For International Orders additional freight charges will be added to your order based on the weight and destination. All international are shipped via UPS International. Any customs transactions will be your responsibility. A street address and telephone number is required. UPS will not deliver to a P.O. Box or an APO/FPO.
3. We can ship next day and second day rush shipments if inventory is in stock, however additional freight charges will apply.
4. Other forms of shipping may be requested: USPS or FEDEX, however our company cannot be held responsible for lost merchandise.
5. Our company will not be held responsible for lost or stolen merchandise for packages delivered to APO/FPO mailing addresses past the point of delivery. Once the package has been released by USPS all obligations by our company are waived. Responsibility for retrieval of any lost packages is solely on the customer.
6. We cannot guarantee any length of delivery time to APO/FPO addresses.
7. All shipping charges are non-refundable. No shipping costs will be refunded under any circumstances.
8. In case a package is lost or stolen please contact us for the carriers contact information so that an investigation can be conducted by the carrier. In the event that the carrier finds they are at fault and the package cannot be found a credit will be issued for any lost merchandise by the carrier. Please note we will not award any refunds for merchandise or shipping. This is up to the carrier who has lost the package and they are responsible for making refunds if they have been at fault.

9. All Merchandise will be shipped from our authorized shipping outlet in Orlando, Florida.
Credit Cards will be billed through our company name, Formal Spot.

Please note the company name on your credit card or bank statements.

If you have any questions regarding charges made please feel free to contact us.